Tester

{"0":{"title":"Debtors and Credit Extension","description":"","labelPlacement":"top_label","descriptionPlacement":"below","button":{"type":"text","text":"Submit","imageUrl":""},"fields":[{"type":"section","id":3,"label":"Personal Details","adminLabel":"","isRequired":false,"size":"medium","errorMessage":"","inputs":null,"displayOnly":true,"formId":26,"description":"","allowsPrepopulate":false,"inputMask":false,"inputMaskValue":"","inputType":"","labelPlacement":"","descriptionPlacement":"","subLabelPlacement":"","placeholder":"","cssClass":"","inputName":"","noDuplicates":false,"defaultValue":"","choices":"","conditionalLogic":"","productField":"","multipleFiles":false,"maxFiles":"","calculationFormula":"","calculationRounding":"","enableCalculation":"","disableQuantity":false,"displayAllCategories":false,"useRichTextEditor":false,"visibility":"visible"},{"type":"name","id":1,"label":"Name","adminLabel":"","isRequired":true,"size":"medium","errorMessage":"","nameFormat":"advanced","inputs":[{"id":"1.2","label":"Prefix","name":"","choices":[{"text":"Mr.","value":"Mr.","isSelected":false,"price":""},{"text":"Mrs.","value":"Mrs.","isSelected":false,"price":""},{"text":"Miss","value":"Miss","isSelected":false,"price":""},{"text":"Ms.","value":"Ms.","isSelected":false,"price":""},{"text":"Dr.","value":"Dr.","isSelected":false,"price":""},{"text":"Prof.","value":"Prof.","isSelected":false,"price":""},{"text":"Rev.","value":"Rev.","isSelected":false,"price":""}],"isHidden":true,"inputType":"radio"},{"id":"1.3","label":"First","name":"","defaultValue":"{user:first_name}"},{"id":"1.4","label":"Middle","name":"","isHidden":true},{"id":"1.6","label":"Last","name":"","defaultValue":"{user:last_name}"},{"id":"1.8","label":"Suffix","name":"","isHidden":true}],"formId":26,"description":"","allowsPrepopulate":false,"inputMask":false,"inputMaskValue":"","inputType":"","labelPlacement":"","descriptionPlacement":"","subLabelPlacement":"","placeholder":"","cssClass":"","inputName":"","noDuplicates":false,"defaultValue":"","choices":"","conditionalLogic":"","productField":"","multipleFiles":false,"maxFiles":"","calculationFormula":"","calculationRounding":"","enableCalculation":"","disableQuantity":false,"displayAllCategories":false,"useRichTextEditor":false,"displayOnly":"","visibility":"visible"},{"type":"email","id":2,"label":"Email","adminLabel":"","isRequired":true,"size":"medium","errorMessage":"","inputs":null,"formId":26,"description":"","allowsPrepopulate":false,"inputMask":false,"inputMaskValue":"","inputType":"","labelPlacement":"","descriptionPlacement":"","subLabelPlacement":"","placeholder":"","cssClass":"","inputName":"","noDuplicates":false,"defaultValue":"{user:user_email}","choices":"","conditionalLogic":"","productField":"","emailConfirmEnabled":"","multipleFiles":false,"maxFiles":"","calculationFormula":"","calculationRounding":"","enableCalculation":"","disableQuantity":false,"displayAllCategories":false,"useRichTextEditor":false,"displayOnly":"","visibility":"visible"},{"type":"section","id":4,"label":"Assessment","adminLabel":"","isRequired":false,"size":"medium","errorMessage":"","inputs":null,"displayOnly":true,"formId":26,"description":"","allowsPrepopulate":false,"inputMask":false,"inputMaskValue":"","inputType":"","labelPlacement":"","descriptionPlacement":"","subLabelPlacement":"","placeholder":"","cssClass":"","inputName":"","noDuplicates":false,"defaultValue":"","choices":"","conditionalLogic":"","productField":"","multipleFiles":false,"maxFiles":"","calculationFormula":"","calculationRounding":"","enableCalculation":"","disableQuantity":false,"displayAllCategories":false,"useRichTextEditor":false,"visibility":"visible"},{"type":"radio","id":15,"label":"1.\tBefore you took the strategic decision to extend credit, did you consider all the implications this would have on the business\/organisation (e.g. risks, revenue growth, profitability, sales mix - cash\/credit, funding of debtors book - capital\/working capital, cash flow, resources, support systems, processes - vetting\/approval\/management\/collection, size of debtors book, regulatory requirements)?","adminLabel":"","isRequired":true,"size":"medium","errorMessage":"","inputs":null,"choices":[{"text":"Yes, absolutely. We made a well considered decision after factoring in all the financial, operational and risk implications of extending credit to our existing and potential new customers.","value":"10","isSelected":false,"price":""},{"text":"Yes, we did consider most of the key aspects, but under-estimated the debtor management process.","value":"7","isSelected":false,"price":""},{"text":"Yes, to some degree. While we focused on the potential to grow the business and our market penetration, we fell short in a number of areas e.g. the setting of maximum overall and individual credit limits, collection challenges etc.","value":"5","isSelected":false,"price":""},{"text":"No, not really. We did consider the macro implications of extending credit, but did not focus on the full impact this would have on our working capital , profitability and the support resources required.","value":"2","isSelected":false,"price":""},{"text":"No, not at all. We made a knee-jerk reaction after our competittors extended credit to our customers and were totally ill prepared.","value":"0","isSelected":false,"price":""}],"formId":26,"description":"","allowsPrepopulate":false,"inputMask":false,"inputMaskValue":"","inputType":"","labelPlacement":"","descriptionPlacement":"","subLabelPlacement":"","placeholder":"","cssClass":"first-class exclude","inputName":"","noDuplicates":false,"defaultValue":"","conditionalLogic":"","productField":"","enableOtherChoice":"","enablePrice":"","multipleFiles":false,"maxFiles":"","calculationFormula":"","calculationRounding":"","enableCalculation":"","disableQuantity":false,"displayAllCategories":false,"useRichTextEditor":false,"enableChoiceValue":true,"displayOnly":"","visibility":"visible"},{"type":"radio","id":33,"label":"2.\tDo you have a formal credit policy in place that clearly sets out qualifying criteria, provision of financials, references, vetting, credit limits, credit terms and conditions, arrears, recovery and review processes?","adminLabel":"","isRequired":true,"size":"medium","errorMessage":"","inputs":null,"choices":[{"text":"Yes, absolutely. We have a comprehensive credit policy in place which is strictly adhered to.","value":"10","isSelected":false,"price":""},{"text":"Yes, we have a policy in place but there are still a few gaps in this.","value":"8","isSelected":false,"price":""},{"text":"Yes, to some degree. While we have a policy in place, areas are often over-ridden and\/or bypassed.","value":"5","isSelected":false,"price":""},{"text":"No. We have a policy but this has not been updated or reviewed and is largely not followed.","value":"2","isSelected":false,"price":""},{"text":"No, not all. We have no formalised credit policy or processes in place.","value":"0","isSelected":false,"price":""}],"formId":26,"description":"","allowsPrepopulate":false,"inputMask":false,"inputMaskValue":"","inputType":"","labelPlacement":"","descriptionPlacement":"","subLabelPlacement":"","placeholder":"","cssClass":"first-class exclude","inputName":"","noDuplicates":false,"defaultValue":"","conditionalLogic":"","productField":"","enableOtherChoice":"","enablePrice":"","multipleFiles":false,"maxFiles":"","calculationFormula":"","calculationRounding":"","enableCalculation":"","disableQuantity":false,"displayAllCategories":false,"useRichTextEditor":false,"enableChoiceValue":true,"displayOnly":"","visibility":"visible"},{"type":"radio","id":34,"label":"3.\tDo you have a robust credit review and extension processes in place, and who in your organisation has the final and ultimate say on the extension of credit to customers?","adminLabel":"","isRequired":true,"size":"medium","errorMessage":"","inputs":null,"choices":[{"text":"Yes, absolutely. After detailed analysis and vetting of customers seeking credit in line with our credit policy together with a recommendation by the credit department, the financial director and CEO are required to finally approve any new names or requests for increased credit.","value":"10","isSelected":false,"price":""},{"text":"Yes, we have outsourced our credit extension and collections to a professional third party organisation that is responsible for processing and managing the extension of credit.","value":"8","isSelected":false,"price":""},{"text":"Yes, to some degree. We rely totally on our comprehensive credit assessment and review process to decide on the extension of credit or not and this is signed off by the credit supervisor unless the amount in question exceeds set down limits.","value":"6","isSelected":false,"price":""},{"text":"Yes, to a lesser degree. After credit applications have been checked and a few satisfactory references obtained, the credit department is empowered to extend credit within certain limits and subject to the normal terms.","value":"4","isSelected":false,"price":""},{"text":"No, there is really no formal disciplined process around the extension, review and sign off of credit and this is done on an ad-hoc basis by the owners based on the information to hand.","value":"0","isSelected":false,"price":""}],"formId":26,"description":"","allowsPrepopulate":false,"inputMask":false,"inputMaskValue":"","inputType":"","labelPlacement":"","descriptionPlacement":"","subLabelPlacement":"","placeholder":"","cssClass":"first-class exclude","inputName":"","noDuplicates":false,"defaultValue":"","conditionalLogic":"","productField":"","enableOtherChoice":"","enablePrice":"","multipleFiles":false,"maxFiles":"","calculationFormula":"","calculationRounding":"","enableCalculation":"","disableQuantity":false,"displayAllCategories":false,"useRichTextEditor":false,"enableChoiceValue":true,"displayOnly":"","visibility":"visible"},{"type":"radio","id":16,"label":"4.\tWhat percentage of your sales are made on credit?","adminLabel":"","isRequired":true,"size":"medium","errorMessage":"","inputs":null,"choices":[{"text":"Our credit sales are negligible and those we do have are all settled within 7 days.","value":"10","isSelected":false,"price":""},{"text":"Our sales are split 50% \/50% between credit and cash, with payment by credit\/debit card forming a high percentage of cash sales.","value":"8","isSelected":false,"price":""},{"text":"A growing percentage of our new sales are now on-line and as such our level of credit sales is diminishing as a percentage of total sales.","value":"6","isSelected":false,"price":""},{"text":"Our sales are all to the trade and retailers\/wholesalers on 7 or 30 day terms and from a control\/security perspective we discourage over-the-counter cash sales.","value":"4","isSelected":false,"price":""},{"text":"Credit sales comprise about 90% of our sales, and as such credit extension and management forms a critical part of our business.","value":"0","isSelected":false,"price":""}],"formId":26,"description":"","allowsPrepopulate":false,"inputMask":false,"inputMaskValue":"","inputType":"","labelPlacement":"","descriptionPlacement":"","subLabelPlacement":"","placeholder":"","cssClass":"first-class exclude","inputName":"","noDuplicates":false,"defaultValue":"","conditionalLogic":"","productField":"","enableOtherChoice":"","enablePrice":"","multipleFiles":false,"maxFiles":"","calculationFormula":"","calculationRounding":"","enableCalculation":"","disableQuantity":false,"displayAllCategories":false,"useRichTextEditor":false,"enableChoiceValue":true,"displayOnly":"","visibility":"visible"},{"type":"radio","id":17,"label":"5.\tAre more customers requiring credit or more generous credit terms?","adminLabel":"","isRequired":true,"size":"medium","errorMessage":"","inputs":null,"choices":[{"text":"No, not at all. We have not seen an increased demand for credit and have not been required to extend our credit terms.","value":"5","isSelected":false,"price":""},{"text":"No, we have curtailed and discouraged the extension of further credit and have toughened up on collections.","value":"4","isSelected":false,"price":""},{"text":"Yes, to a degree. We are finding that we are required to grant larger early settlement discounts in order to encourage debtors to pay on time.","value":"3","isSelected":false,"price":""},{"text":"Yes, largely. Increasing numbers of debtors are taking longer to pay us and are requesting extended credit terms.","value":"2","isSelected":false,"price":""},{"text":"Yes, existing debtors are asking for increased credit limits as their customers are taking longer to pay them.","value":"1","isSelected":false,"price":""},{"text":"Yes, definitely. We are being required to grant credit to new customers in order to grow our sales revenue.","value":"0","isSelected":false,"price":""}],"formId":26,"description":"","allowsPrepopulate":false,"inputMask":false,"inputMaskValue":"","inputType":"","labelPlacement":"","descriptionPlacement":"","subLabelPlacement":"","placeholder":"","cssClass":"first-class exclude","inputName":"","noDuplicates":false,"defaultValue":"","conditionalLogic":"","productField":"","enableOtherChoice":"","enablePrice":"","multipleFiles":false,"maxFiles":"","calculationFormula":"","calculationRounding":"","enableCalculation":"","disableQuantity":false,"displayAllCategories":false,"useRichTextEditor":false,"enableChoiceValue":true,"displayOnly":"","visibility":"visible"},{"type":"radio","id":18,"label":"6. Do you know which of your customers are making you money or costing you money and have your debtor\u2019s days stretched?","adminLabel":"","isRequired":true,"size":"medium","errorMessage":"","inputs":null,"choices":[{"text":"Yes, absolutely We are very aware of which of our customers are profitable to us and are making a conscious effort to decrease and withdraw credit from those customers who stretch out payment terms and who tie up our collection resources.","value":"5","isSelected":false,"price":""},{"text":"Yes, we have withdrawn settlement discounts from all debtors who do not settle accounts in full within 30 days.","value":"4","isSelected":false,"price":""},{"text":"Yes, to some degree. Our debtor\u2019s days have been steadily increasing as the economy has slowed down and customers' disposable incomes have shrunk, and we are being forced to spend an increasing amount of time trying to chase outstanding amounts and recover debts.","value":"3","isSelected":false,"price":""},{"text":"Yes, to a small degree. With interest rates increasing and debtor\u2019s collections slowing, our debtor\u2019s book is now costing us considerably more in overdraft interest and at the same time we have experienced a growth in bad debts.","value":"1","isSelected":false,"price":""},{"text":"No, we do not discriminate between our good payers, bad payers and those that stretch out payment as turnover is everything to us.","value":"0","isSelected":false,"price":""}],"formId":26,"description":"","allowsPrepopulate":false,"inputMask":false,"inputMaskValue":"","inputType":"","labelPlacement":"","descriptionPlacement":"","subLabelPlacement":"","placeholder":"","cssClass":"first-class exclude","inputName":"","noDuplicates":false,"defaultValue":"","conditionalLogic":"","productField":"","enableOtherChoice":"","enablePrice":"","multipleFiles":false,"maxFiles":"","calculationFormula":"","calculationRounding":"","enableCalculation":"","disableQuantity":false,"displayAllCategories":false,"useRichTextEditor":false,"enableChoiceValue":true,"displayOnly":"","visibility":"visible"},{"type":"radio","id":19,"label":"7.\tAre your debtors under control and collectible, are your credit policies and processes firmly in place, are credit terms being adhered to and are you managing potential concentration risk?","adminLabel":"","isRequired":true,"size":"medium","errorMessage":"","inputs":null,"choices":[{"text":"Yes, definitely. Our credit processes are firmly entrenched, we insist on our credit terms being adhered to and no further credit is extended until arrears are paid. Our debtor\u2019s book is all current, well-spread and we take immediate action against any debtors in arrears.","value":"10","isSelected":false,"price":""},{"text":"Yes, we have outsourced our debtor collection processes to a third party organisation, which while costly, has greatly improved the collection of debtors and reduced the average age of our debtor\u2019s book.","value":"8","isSelected":false,"price":""},{"text":"Yes, to some degree. While we have controls and processes in place, we have significant concentration risk to one particular industry and the majority of key players in it, and should there be a downturn in this sector, we could be faced with a large number of bad debts.","value":"4","isSelected":false,"price":""},{"text":"No, not really. Due to documentation and process limitations, we have found that a number of our older long-outstanding debts are now prescribed and uncollectable.","value":"3","isSelected":false,"price":""},{"text":"No, we started extending credit before ensuring that we had robust credit approval processes, support systems and a structured collections process in place and are still struggling to recover from this.","value":"2","isSelected":false,"price":""},{"text":"No, not at all. Our debtor\u2019s book is in bad shape and while we have since tightened up on our extension of credit as well as debtor collections, we have a major problem with historic debtors who comprise a significant portion of our book, with many debtors extending out to beyond 90 days appearing to be uncollectable.","value":"0","isSelected":false,"price":""}],"formId":26,"description":"","allowsPrepopulate":false,"inputMask":false,"inputMaskValue":"","inputType":"","labelPlacement":"","descriptionPlacement":"","subLabelPlacement":"","placeholder":"","cssClass":"first-class exclude","inputName":"","noDuplicates":false,"defaultValue":"","conditionalLogic":"","productField":"","enableOtherChoice":"","enablePrice":"","multipleFiles":false,"maxFiles":"","calculationFormula":"","calculationRounding":"","enableCalculation":"","disableQuantity":false,"displayAllCategories":false,"useRichTextEditor":false,"enableChoiceValue":true,"displayOnly":"","visibility":"visible"},{"type":"radio","id":20,"label":"8.\tDo you know a lot about your debtors, their underlying business and their willingness and ability to pay before you extend credit?","adminLabel":"","isRequired":true,"size":"medium","errorMessage":"","inputs":null,"choices":[{"text":"Yes, definitely. We have a very robust credit extension and debtors policy which covers comprehensive checking of references and financials as well as physical visits to their business premises and personal interaction with them as part of our know your customer (kyc) routines.","value":"10","isSelected":false,"price":""},{"text":"Yes, we have hedged our credit risk with a number of our more marginal customers by insisting on deposits of 50% up front, retaining ownership of goods\/materials where practical, and insisting on the balance due in 30 days.","value":"8","isSelected":false,"price":""},{"text":"Yes, to a degree. We have a standard credit application mandate which once completed is subject to general reference and credit checks. Once these are satisfied, the credit limit sought is invariably granted.","value":"6","isSelected":false,"price":""},{"text":"No, not really. There is really very little science in the way we grant credit and assess customers and we merely rely on 3 months bank statements and other trade references.","value":"4","isSelected":false,"price":""},{"text":"No, we have a very lax approach to credit extension and have granted credit to most of our regular customers purely from a relationship\/loyalty perspective, without any real checks being undertaken.","value":"2","isSelected":false,"price":""},{"text":"No, not at all. We do no quantitative or qualitative assessment of our debtors before extending credit.","value":"0","isSelected":false,"price":""}],"formId":26,"description":"","allowsPrepopulate":false,"inputMask":false,"inputMaskValue":"","inputType":"","labelPlacement":"","descriptionPlacement":"","subLabelPlacement":"","placeholder":"","cssClass":"first-class exclude","inputName":"","noDuplicates":false,"defaultValue":"","conditionalLogic":"","productField":"","enableOtherChoice":"","enablePrice":"","multipleFiles":false,"maxFiles":"","calculationFormula":"","calculationRounding":"","enableCalculation":"","disableQuantity":false,"displayAllCategories":false,"useRichTextEditor":false,"enableChoiceValue":true,"displayOnly":"","visibility":"visible"},{"type":"radio","id":21,"label":"9.\tDo you experience particular problems collecting debtors and debts?","adminLabel":"","isRequired":true,"size":"medium","errorMessage":"","inputs":null,"choices":[{"text":"No, not at all. We have a very strict disciplined process around the handling of debtors from phone calls through to overdue notices, collection letters, letters of demand, legal action and the use of debt collectors and tracing agents. We also take immediate action if credit limits are exceeded and insist on cash on delivery until credit terms are complied with.","value":"10","isSelected":false,"price":""},{"text":"No, we have discounted our debtors with a finance company and while this has cost us in financial terms, it has stabilised the cash flow of our business and forced us to only deal with reputable and credit-worthy clients.","value":"8","isSelected":false,"price":""},{"text":"No, to a degree. We regard good relationships as a key to our business and credit extension and as such don\u2019t wish to upset our customers with hard ball collection tactics, so we continue to supply them with goods even though they may have exceeded their credit limits or their accounts are in arrears.","value":"5","isSelected":false,"price":""},{"text":"Yes, to some extent. We have one main debtor who now comprises the majority of our debtor\u2019s book and our cash flow is now totally dependent on the timing of receipt of their payments.","value":"4","isSelected":false,"price":""},{"text":"Yes, we are particularly vulnerable over year end due to debtors who close early in December, and notwithstanding our credit terms, only pay us at best, at the end of January the next year.","value":"3","isSelected":false,"price":""},{"text":"Yes, to a large degree. We find that we have to increasingly sit on and threaten our debtors in order to get payment.","value":"2","isSelected":false,"price":""},{"text":"Yes, definitely. We have weak documentation control processes and this has resulted in a number of debtors disputing deliveries, invoices and amounts due. Our return controls are also weak and this has resulted in customers demanding credit notes.","value":"0","isSelected":false,"price":""}],"formId":26,"description":"","allowsPrepopulate":false,"inputMask":false,"inputMaskValue":"","inputType":"","labelPlacement":"","descriptionPlacement":"","subLabelPlacement":"","placeholder":"","cssClass":"first-class exclude","inputName":"","noDuplicates":false,"defaultValue":"","conditionalLogic":"","productField":"","enableOtherChoice":"","enablePrice":"","multipleFiles":false,"maxFiles":"","calculationFormula":"","calculationRounding":"","enableCalculation":"","disableQuantity":false,"displayAllCategories":false,"useRichTextEditor":false,"enableChoiceValue":true,"displayOnly":"","visibility":"visible"},{"type":"radio","id":22,"label":"10.\tHas your business suffered any major losses or been financially impacted flowing from the extension of credit?","adminLabel":"","isRequired":true,"size":"medium","errorMessage":"","inputs":null,"choices":[{"text":"No, not at all. Due to our robust credit checks, rigorous age analysis, spread of risk, credit policies and tight credit management, we have not suffered any material losses from our extension of credit.","value":"10","isSelected":false,"price":""},{"text":"No, we have had no major problems with customers not paying us, but have had a number of incidences of customers who have claimed that they have been supplied inferior quality or incorrect goods or been supposedly short supplied and have then withheld payment or stopped payment of cheques as a payment delaying tactic.","value":"8","isSelected":false,"price":""},{"text":"Yes, to some degree. One of our long standing major debtors who is a sub-contractor on a major construction project, is now unable to pay us due to the failure of the main contractor who has filed for liquidation after not being able to meet their contractual obligations. We are now faced with a potential bad debt as a result.","value":"6","isSelected":false,"price":""},{"text":"Yes. We have extended credit to well-known organisations based purely on their name and size, but failed to check if there had been any credit judgments or adverse comments about them as ethical counterparties. It now appears as if some of them have a history of disputing amounts due, have poor record keeping and documentation controls and only pay when summonsed, which has had a major impact on the working capital of our business.","value":"5","isSelected":false,"price":""},{"text":"Yes. We have traditionally extended credit to public benefit organisations on the back of annual grants from lotteries or corporate donations, but have since found out that a number of new donor and funding applications have been unsuccessful and unless these bodies can procure alternative funding or donations, we will be faced with bad debts.","value":"4","isSelected":false,"price":""},{"text":"Yes, to a large degree. We have extended credit in the past to new names against strong financials and favourable references supplied to us, only to subsequently find that the financials and bank statements supplied were unaudited\/fraudulent, that the references supplied were verified by the same parties, or that telephone numbers have been discontinued and that the businesses did not operate from the addresses supplied.","value":"2","isSelected":false,"price":""},{"text":"Yes, definitely. As a result of us not checking the credentials of counterparties, we have found ourselves extending credit to dormant entities with no trading record or operational cash flow. As a last resort we are now attempting to recover the amounts directly from the proprietors\/owners.","value":"0","isSelected":false,"price":""}],"formId":26,"description":"","allowsPrepopulate":false,"inputMask":false,"inputMaskValue":"","inputType":"","labelPlacement":"","descriptionPlacement":"","subLabelPlacement":"","placeholder":"","cssClass":"first-class exclude","inputName":"","noDuplicates":false,"defaultValue":"","conditionalLogic":"","productField":"","enableOtherChoice":"","enablePrice":"","multipleFiles":false,"maxFiles":"","calculationFormula":"","calculationRounding":"","enableCalculation":"","disableQuantity":false,"displayAllCategories":false,"useRichTextEditor":false,"enableChoiceValue":true,"displayOnly":"","visibility":"visible"},{"type":"radio","id":23,"label":"11.\tDo you have a credit review process which re-assesses the payment performance of your debtors, their financial position and the level of credit being extended to them?","adminLabel":"","isRequired":true,"size":"medium","errorMessage":"","inputs":null,"choices":[{"text":"Yes, absolutely. We see credit extension as an on-going process and regularly review individual names, verify ownership, ask for updated audited financials, get current bank statements, undertake up-dated credit checks, review their compliance with our credit terms as well as review the level of credit extended and any possible concentration risk.","value":"10","isSelected":false,"price":""},{"text":"Yes, we focus on on-going compliance with our credit terms and an annual credit review, but also review the delivery address of our customers, their key contact details, order confirmation routines and e-mail confirmation contact points.","value":"8","isSelected":false,"price":""},{"text":"Yes, to a degree. We undertake an updated credit review and no other specific checks.","value":"6","isSelected":false,"price":""},{"text":"No, we hold debtors insurance for our portfolio of names and as such do not spend too much time hassling our existing customers.","value":"4","isSelected":false,"price":""},{"text":"No, not at all. We do not undertake a specific review of our debtors and normally rely on their historic performance to continue the on-going provision of credit.","value":"0","isSelected":false,"price":""}],"formId":26,"description":"","allowsPrepopulate":false,"inputMask":false,"inputMaskValue":"","inputType":"","labelPlacement":"","descriptionPlacement":"","subLabelPlacement":"","placeholder":"","cssClass":"first-class exclude","inputName":"","noDuplicates":false,"defaultValue":"","conditionalLogic":"","productField":"","enableOtherChoice":"","enablePrice":"","multipleFiles":false,"maxFiles":"","calculationFormula":"","calculationRounding":"","enableCalculation":"","disableQuantity":false,"displayAllCategories":false,"useRichTextEditor":false,"enableChoiceValue":true,"displayOnly":"","visibility":"visible"},{"type":"radio","id":35,"label":"12.\tDo you spend a disproportionate amount of time and resources trying to recover outstanding debtors?","adminLabel":"","isRequired":true,"size":"medium","errorMessage":"","inputs":null,"choices":[{"text":"No, not at all. After we have exhausted our laid down collection and legal recovery processes, we do not incur further expenses or time and write the debts off.","value":"10","isSelected":false,"price":""},{"text":"No, not really. We do pursue all legal avenues but cease these once the prospect of recovery looks slim relative to the costs being incurred.","value":"6","isSelected":false,"price":""},{"text":"Yes, to a degree. We are reluctant to write-off outstanding debts or to let them become prescribed so continue with recovery processes up to a point.","value":"2","isSelected":false,"price":""},{"text":"Yes. We continue to try and recover long outstanding debts irrespective of the costs or time being incurred or the chance of recovery.","value":"0","isSelected":false,"price":""}],"formId":26,"description":"","allowsPrepopulate":false,"inputMask":false,"inputMaskValue":"","inputType":"","labelPlacement":"","descriptionPlacement":"","subLabelPlacement":"","placeholder":"","cssClass":"first-class exclude","inputName":"","noDuplicates":false,"defaultValue":"","conditionalLogic":"","productField":"","enableOtherChoice":"","enablePrice":"","multipleFiles":false,"maxFiles":"","calculationFormula":"","calculationRounding":"","enableCalculation":"","disableQuantity":false,"displayAllCategories":false,"useRichTextEditor":false,"enableChoiceValue":true,"displayOnly":"","visibility":"visible"},{"type":"radio","id":24,"label":"13. Have you taken specific steps to manage the risks inherent in your debtor\u2019s book?","adminLabel":"","isRequired":true,"size":"medium","errorMessage":"","inputs":null,"choices":[{"text":"Yes, definitely. We insure our cross border debtors, withdraw credit from arrears names, have ensured that our debtors are well-spread and have taken personal guarantees from directors of companies we have extended credit to in order to bolster our recourse.","value":"10","isSelected":false,"price":""},{"text":"Yes, largely. We have insured a number of our specific major debtors in order to mitigate the potential risk of a failure of a large name.","value":"8","isSelected":false,"price":""},{"text":"Yes, we have a significant concentration risk in respect of a few major debtors and have made a conscious effort to reduce our exposure to these names.","value":"6","isSelected":false,"price":""},{"text":"Yes, to a degree. We have reduced the amount of business we are doing with government and state departments and some large corporates after qualifying as a preferred supplier, as we really struggle to get paid and have amounts outstanding going out to 180 days.","value":"4","isSelected":false,"price":""},{"text":"Yes, to a lesser degree. Historically we exported to customers in emerging market countries, and while we were initially paid in advance of shipments, we eventually agreed to supply goods on open account. Foreign exchange shortages and political risks saw us not being paid and we experienced major bad debts. We have since taken out export insurance cover to mitigate this risk.","value":"3","isSelected":false,"price":""},{"text":"No, we have suffered losses as a result of us continually breaking our own credit policies, overriding our credit control systems and being soft on collections for fear of upsetting long standing customers.","value":"2","isSelected":false,"price":""},{"text":"No, not at all. 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